This is service design thinking [electronic resource] : basics, tools, cases / [concept and editing, Marc Stickdorn, Jakob Schneider].

by Schneider, JakobLooking glass; Stickdorn, MarcLooking glass; Browns Books for Students [supplier.]Looking glass.

Publisher: Amsterdam : BIS, 2011.Description: 373 pages : illustrations (chiefly colour), portraits.ISBN: 9063693168; 9789063693169.Subject(s): Service industries -- ManagementLooking glass | Electronic booksLooking glassNote: Includes QR code.Note: Includes bibliographical references and index. Access restrictions: University of the Arts London identification or other form of authentication may be required.Alternative form: Print version: 9789063692568 This is service design thinkingOnline access: Read this e-book from VLeBooks
List(s) this item appears in: MA Design Management - ebooks | CSM MA Innovation Management ebooks
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Enhanced descriptions from Syndetics:

How to design and market services to create outstanding customer experiences. The first practical book for companies, insitutions and governments that deliver a service.

Includes QR code.

Includes bibliographical references and index.

University of the Arts London identification or other form of authentication may be required.

Electronic reproduction. Browns Books. Mode of access: World Wide Web.

Other editions of this work

No cover image available This is service design thinking : ©2011

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