Management skills for new managers / Carol W. Ellis.

by Ellis, Carol W., 1946 July 13-Looking glass.

Publisher: New York : American Management Association, [2005]Description: x, 144 pages : illustrations ; 23 cm.ISBN: 0814408303.Subject(s): Communication in managementLooking glass | ManagementLooking glassNote: Includes bibliographical references and index.
Item type Home library Collection Class number Status Date due Barcode Item reservations
Long loan Central Saint Martins
Main collection
Printed books 658.4 ELL (Browse shelf (Opens below)) Available 54038503
Total reservations: 0

Enhanced descriptions from Syndetics:

Just because you've been promoted to manager doesn't mean you've got all the skills and information you need to excel. Management Skills for New Managers is an accessible, friendly introduction to everything you need to make the jump to management smoothly and be effective right from your first day. This practical guide helps you: * define your role: What does a manager do, and how do you create the environmentthat will help those things get done? * communicate effectively: Interact with your staff and with your own manager, using the right approach and most appropriate methods * manage staff performance: Identify challenges, set objectives, and give your people what they need to do their jobs well Plus you'll learn how to delegate for maximum productivity, motivate individuals and teams, and much more. Filled with practical techniques and specific action plans for applying the approaches in your new role, Management Skills for New Managers will help you put your best foot forward - as you take your next big career step." "

Includes bibliographical references and index.

Table of contents provided by Syndetics

  • Preface (p. ix)
  • Introduction (p. 1)
  • Chapter 1 Defining Your Role (p. 3)
  • What Is Happening to Our World of Work? (p. 3)
  • Trends in the Business Environment (p. 4)
  • The Impact of These Changes (p. 12)
  • The Role of Today's Manager in an Ever-Changing Environment (p. 13)
  • Ways to Create the Right Environment (p. 17)
  • Obstacles to Creating the Right Environment (p. 18)
  • Action Planning Notes (p. 21)
  • Chapter 2 Effective Communication (p. 23)
  • Communicating with Your Staff (p. 23)
  • What You Need to Communicate (p. 25)
  • The Communication Process (p. 26)
  • What and How to Communicate (p. 27)
  • Communication Components (p. 28)
  • Communication Methods (p. 29)
  • How to Use E-Mail Effectively (p. 31)
  • How to Communicate the Change in Your Role (p. 34)
  • Understanding What the Change Means to You and Others (p. 36)
  • How Will You Make Changes? (p. 37)
  • Managing Your Relationship with Your Manager Through Improved Communication (p. 38)
  • How to Use Communication to Manage Your Manager (p. 39)
  • How to Run Effective Meetings (p. 42)
  • Those Times of Miscommunication (p. 46)
  • Action Planning Notes (p. 48)
  • Chapter 3 Performance Management (p. 49)
  • Performance Management (p. 49)
  • The Goal of Performance Management (p. 50)
  • The Performance Management Plan (p. 50)
  • Activity: Whose Responsibility Is It? (p. 54)
  • Setting Objectives (p. 55)
  • Activity: Setting Objectives (p. 56)
  • Keeping Records (p. 59)
  • A Recommended File Structure (p. 60)
  • Next Steps to Performance Management (p. 65)
  • Action Planning Notes (p. 66)
  • Chapter 4 The Four Phases of Learning (p. 67)
  • The Four Phases of Learning Model (p. 67)
  • Using the Model to Manage Direct Reports (p. 68)
  • Making Sense of the Four Phases (p. 69)
  • Activity: How Did You Feel? (p. 69)
  • A Model Description (p. 71)
  • Identifying the Phases of Learning (p. 72)
  • Pinpointing the Phases (p. 75)
  • Your Own Applications (p. 78)
  • Guidelines for Managing Direct Reports in the Four Phases of Learning (p. 79)
  • Action Planning Notes (p. 80)
  • Chapter 5 Motivation (p. 81)
  • How to Motivate a Direct Report (p. 81)
  • Where Motivation Originates (p. 82)
  • The Two-Factor Theory (p. 82)
  • Looking at Your Workplace and Addressing the Maintenance Factors (p. 84)
  • What You Can Do (p. 85)
  • Motivational Factors (p. 86)
  • Identifying Motivating Factors in Individuals (p. 88)
  • Capitalizing on Your Direct Report's Motivation (p. 89)
  • Putting a Plan into Place--Capitalizing on Your Direct Report's Motivation (p. 91)
  • Motivation Summary (p. 93)
  • Motivating with Coaching and Delegating (p. 93)
  • Action Planning Notes (p. 94)
  • Chapter 6 Delegation for Growth and Development (p. 95)
  • Delegation: What Is It Really? (p. 96)
  • The Benefits (p. 96)
  • The Barriers (p. 98)
  • Even Experienced Managers Hesitate to Delegate (p. 99)
  • Quiz: What Is My Comfort Level with Delegation (p. 100)
  • What Tasks Can be Delegated (p. 101)
  • Activity: What Should I Delegate? (p. 102)
  • Delegating at All Ability Levels (p. 104)
  • Making Delegation Successful (p. 104)
  • Delegation Assignments Activity (p. 107)
  • Delegation Activity: Choose the "Right" Person (p. 108)
  • Delegation Case Study (p. 108)
  • Action Planning Notes (p. 113)
  • Chapter 7 Coaching for Performance (p. 115)
  • Why Coach? (p. 115)
  • What Is Coaching? (p. 116)
  • Why Coaching Continues to Grow in Importance (p. 117)
  • Coaching Experiences (p. 117)
  • Benefits of Coaching (p. 119)
  • What Situations Will You Coach? (p. 121)
  • Setting Up the Coaching Session (p. 121)
  • Six-Step Coaching Model (p. 123)
  • Coaching and the Performance Management Process (p. 123)
  • The Coaching Planning Worksheet (p. 123)
  • A Practice Coaching Session (p. 128)
  • What Would You Do in This Situation? (p. 130)
  • The Case of the Real Situation (p. 132)
  • Action Planning Notes (p. 134)
  • Chapter 8 Moving Forward with Your Own Situations (p. 135)
  • Pulling Your Plans Together (p. 135)
  • Index (p. 139)
  • About the Author (p. 145)

Author notes provided by Syndetics

Carol W. Ellis has more than 20 years' experience as a manager, and is a partner in Ellis Associates, a firm providing business education and career management services in interpersonal communications skills, management skills, team building, and corporate restructuring. She lives in Placitas, New Mexico

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