Training in interpersonal skills : TIPS for managing people at work / Stephen P. Robbins, Phillip L. Hunsaker.

by Robbins, Stephen P., 1943-Looking glass; Hunsaker, Phillip LLooking glass.

Publisher: Upper Saddle River, N.J., London : Prentice Hall, 2006.Edition: Fourth ed.Description: xxv, 387 pages.ISBN: 0131481517.Subject(s): Communication in personnel managementLooking glass | Interpersonal relationsLooking glass | LeadershipLooking glassNote: Previous ed.: 2003.Note: Includes bibliographical references and index.
Item type Home library Collection Class number Status Date due Barcode Item reservations
Long loan London College of Fashion
Main collection
Printed books 658.3124 ROB (Browse shelf (Opens below)) Available 93274270
Total reservations: 0

Enhanced descriptions from Syndetics:

Designed to provide training in interpersonal skills that complement the conceptual and research material found in most textbooks, this self-contained program gives an action-oriented approach in which students actually practice skills behavior.

Previous ed.: 2003.

Includes bibliographical references and index.

Table of contents provided by Syndetics

  • 1 Skills: An Introduction
  • 2 Self-Awareness
  • 3 Self-Management: Clarifying Values, Setting Goals, and Planning
  • 4 Sending Interpersonal Messages
  • 5 Listening and Reading Non-Verbal Messages
  • 6 Providing Feedback
  • 7 Goal Setting
  • 8 Coaching, Counseling, and Mentoring
  • 9 Empowering People Through Delegating
  • 10 Politicking
  • 11 Persuading: Developing Trust and Influencing Others
  • 12 Leading
  • 13 Managing Change
  • 14 Working in Teams
  • 15 Running Meetings
  • 16 Working with Diverse Others
  • 17 Ethical Decision Making
  • 18 Creative Problem Solving
  • 19 Resolving Conflicts
  • 20 Negotiating
  • Integrating Exercises
  • Appendix A Journals
  • Appendix B Email Etiquette
  • Appendix C Exercise Guidelines and Materials

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